Frequently Asked Questions
When will my order be shipped?
Within 7 working days of your order confirmation, your products are delivered to the cargo company that will deliver to the address you requested.
Do I pay for the shipment of my order?
Absolutely not. All items purchased from Atelier38.store are worldwide free of shipment.
How long does it take for my order to arrive?
Depending on your country and territory, your order will reach you between 4 to 10 business days.
Do I receive notification about my shipment?
Yes. We send a notification e-mail to you once your order is being shipped. You can check the status of your order any time by writing to us through: iletişim@atelier38.store
How do you deliver my item?
We deliver your item via worldwide DHL express or another fast courier company we use for your region.
How long can I use my right to change or return the items I purchased?
There is no exchange option for online orders. However, you can return your order for FREE within the specified time and place a new order.
How do I return back an item?
For this, please send an e-mail to iletişim@atelier38.store with your order number, product name and reason for return. You can send your unused and unmodified products, which you have purchased from www.atelier38.store, within 14 days from the invoice date free of charge via DHL Express, together with your invoice or receipt.